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00 / Work

Systems we've designed and shipped.

Client names are withheld until we have permission to publish them. Where outcome metrics are still being measured, we say so rather than estimate.

01

Ecommerce / specialist retail

■ Delivered

Order, supplier and customer operations on autopilot

Every order is logged, split by supplier, chased and communicated automatically, with customer emails held back whenever the data to support them is missing.

n8n · Order intake from the online store
The real n8n workflow for order intake from the online store, close up, with each app and step labelled.
The real workflow · anonymized client project
Problem
Orders arrived from the online store and were tracked by hand in a spreadsheet.
System built
A set of n8n workflows covering intake, reconciliation, customer drafts, supplier follow-ups, a daily digest and central error handling, all feeding one Google Sheets master record.
Technology
n8nWixGoogle SheetsGmail
Result
Delivered as 19 n8n workflows covered by 199 automated tests.Live on the client's own n8n workspace since August 2026.Every order and supplier line now lives in one master record instead of a hand-kept spreadsheet, and every customer email is drafted from it.
Read the case study
02

Events / entertainment

■ Live, results being measured

AI sales agent for marketplace event enquiries

New enquiries from lead marketplaces are picked up, answered by an AI sales agent and written into the company's booking system without staff re-typing anything.

Make.com · AI sales agent with owner approval
The real Make.com workflow for ai sales agent with owner approval, close up, with each app and step labelled.
The real workflow · anonymized client project
Problem
Enquiries arrive on third-party lead marketplaces where the first company to reply often wins.
System built
A Make.com system that collects new enquiries, drafts a reply with an AI agent and creates the lead in the planning software through its public request form, with no stored login to expire.
Technology
Make.comOpenAIGmailWebhooks
Result
Leads have been created in the booking system automatically since early September 2026, with no stored login to expire.The AI agent went live on email and text in late September 2026, with an approval mode the owner controls from a sheet.
Read the case study
03

Education / career consulting

■ Delivered

Personalised career reports, generated and delivered automatically

A student submits an intake form. Payment is collected, AI writes a personalised report, a branded PDF is generated and the follow-up sequence starts, with no manual step.

Make.com · Assessment to personalised PDF report
The real Make.com workflow for assessment to personalised pdf report, close up, with each app and step labelled.
The real workflow · anonymized client project
Problem
Every assessment report was written, formatted and emailed by hand.
System built
A Make.com pipeline from JotForm and Stripe into Claude for report content, PDFMonkey for the branded document and GoHighLevel for delivery and nurture.
Technology
JotFormStripeMake.comClaudePDFMonkeyGoHighLevel
Result
Delivered as one Make.com scenario of 71 modules: each assessment becomes a Claude-written report, rendered to PDF through PDFMonkey and filed in Google Drive.Three report variants run from the same scenario.
Read the case study

Client words · Verified Upwork reviews

“Translated it into a smooth workable solution that was customer centric.”
Upwork client · automation discovery project
“Recommend 100%.”
Upwork client · Vapi + Make.com voice AI build
“Very knowledgeable.”
Upwork client · WhatsApp automation

02 / Index

All projects.

01Client project · Ecommerce / specialist retailOrder, supplier and customer operations on autopilotEvery order is logged, split by supplier, chased and communicated automatically, with customer emails held back whenever the data to support them is missing.Read the case 02Client project · Events / entertainmentAI sales agent for marketplace event enquiriesNew enquiries from lead marketplaces are picked up, answered by an AI sales agent and written into the company's booking system without staff re-typing anything.Read the case 03Client project · Education / career consultingPersonalised career reports, generated and delivered automaticallyA student submits an intake form. Payment is collected, AI writes a personalised report, a branded PDF is generated and the follow-up sequence starts, with no manual step.Read the case 04Client project · Healthcare / clinicAutomatic rebooking follow-up for a clinicPatients who leave without a next appointment are picked up automatically and routed into a follow-up sequence matched to how long it has been since their visit.Read the case 05Client project · Financial advisoryAI voice receptionist that books while you sleepInbound calls are answered by a voice agent that collects booking details, then Make.com creates the calendar event, sends confirmations and logs the call.Read the case

03 / Capability demos · built on synthetic data

06Capability demo · Any business with a past-customer listAI-personalised reactivation for dormant contact listsA dormant list is segmented by time since last contact, AI writes a personalised email for each person, and every email waits in a review queue until approved.Read the case

04 / Demos and concepts

Built by us, ready to explore.

Pathfinder Ops is an original app running on demo data, and the four websites are concept builds. Click through any of them.

pathfinder-ops / demo workspace
Pathfinder Ops overview: lead, reply-time and workflow KPIs, a live activity feed, the sales pipeline and automation health, on fictional demo data.
Open live demo

Overview: Screens from Pathfinder Ops, an original build running on fictional demo data. The live demo is fully interactive.

The full Ferrars & Hale concept operating advisory website, top to bottom: Fluid Engine layout, Acuity scheduling, multi-step enquiry form, accordion.

Click the screen to scroll · the full page, captured from the live concept

Ferrars & Hale on a phone

■ Concept website

Ferrars & Hale

Operating advisory · Newsreader + Inter Tight

An editorial site for a founder-facing advisory: long-form positioning, three priced engagements and a diagnostic-call booking flow.

  • Fluid Engine layouts
  • Acuity scheduling, restyled
  • Multi-step enquiry form
  • Accordion FAQs
Open the live concept

05 / Workflow library

Ten real workflows, rendered from their exports.

Production n8n and Make.com builds, drawn from their exported structure. Client names, data, credentials and settings are removed; every step and connection is real.

Every hourScheduleConfigSet fieldsWix: Search OrdersWixRead ExistingOrdersGoogle SheetsIf NewIfAppend Order RowGoogle SheetsLog: IntakeGoogle SheetsManual: ForceResyncManual runRead SettingsGoogle SheetsPlan FetchCodeIf RunIfNormalize OrdersCodePrepare LogCodeBuild SummaryCodeLog: Run SummaryGoogle Sheetstruefalsetrue
n8n15 steps
ANONYMIZED CLIENT PROJECT

Polls the store every hour, skips orders already on file, normalises new ones into the master order sheet and logs a run summary. A manual trigger forces a full resync.

Rendered from the production workflow export. Labels anonymized; no data, credentials or settings included.

Read all 15 steps
  1. Manual run · Manual: Force Resync
  2. Schedule · Every hour
  3. Set fields · Config
  4. Google Sheets · Read Settings
  5. Code · Plan Fetch
  6. If · If Run
  7. Google Sheets · Read Existing Orders
  8. Wix · Wix: Search Orders
  9. Code · Normalize Orders
  10. If · If New
  11. Google Sheets · Append Order Row
  12. Code · Build Summary
  13. Code · Prepare Log
  14. Google Sheets · Log: Run Summary
  15. Google Sheets · Log: Intake
  • Schedule
  • Wix
  • Google Sheets
  • If
  • Manual run
  • Code

→ / Next step

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